Complaints Procedure

We want to give you the best possible service.  However if at any point you become unhappy or concerned about the service we have provided then you have the ability to follow our Complaints Procedure Leaflet.  Our Complaints Partner is Spencer Mark Wood although in the first instance could you please direct your complaint to the Solicitor dealing with your claim.

What to do if we cannot resolve your complaint:

 The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.  They will look at your complaint independently and it will not affect how we handle your case.  Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first following our complaints procedure.  If you have then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and not more than six years from the date of the act or omission or not more than three years from when you should have reasonably known that there was a cause for complaint.

Contact details for the Legal Ombudsman are:

Website:       www.legalombudsman.org.uk

Telephone:   0300 555 0333 (between 9.00am and 5.00pm, Monday to Friday)

E-mail:         enquiries@legalombudsman.org.uk

Address:       PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour:

The Solicitors Regulation Authority can help you if you are concerned about our behaviour.  This could be things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Please contact the Solicitors Regulation Authority by visiting their website www.sra.org.uk.

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